Why Measure and Improve the Patient Experience?

Xperience believes that the growing body of evidence supports a strong association between patient satisfaction and clinical efficacy and health outcomes. Patient experience evaluations should be included as one key measure in a comprehensive and effective measurement system. Arguably the most comprehensive study done on the subject summarized evidence from 55 different studies. The study found consistent positive associations between patient experience and: 

  • Self-rated and objectively measured health outcomes 

  • Adherence to recommended clinical practice and medication 

  • Preventive care (such as health-promoting behavior, use of screening services and immunization) 

  • Resource use (such as hospitalization, length of stay and primary-care visits)