Xperience represents a new approach to understanding and improving the patient experience.
We understand the critical boundaries between patient satisfaction, quality healthcare and business performance. While it is a daunting task to maximize all three dimensions, it is the challenge facing you as a healthcare provider in today’s environment.
Virtually all companies claiming to measure patient satisfaction stop with an overall average measure of performance. At Xperience, we believe that is just the beginning.
To be able to develop and implement intelligent and effective improvements, a provider must be able to answer three critical questions:
1) What is my performance? (this is where patient satisfaction firms stop)
2) What is most important to my patients and how can I improve?
3) How do I compare with my direct competition?
We believe that the answer to the third question – how do I compare with competition? – is perhaps the most crucial to understand. Healthcare delivery today is defined by competition that did not exist just a few years ago. Patients can now easily choose between a primary care physician, an emergency clinic, urgent care clinic, tele-health, and others. Understanding how you compare to these alternatives is fundamental to understanding how you can deliver The Best Healthcare Experience.
Xperience provides insight and direction needed to:
▪ Improve the patient experience;
▪ Improve the quality of healthcare;
▪ Improve the competitive position;
▪ Improve operational effectiveness - run a better business.
We have the background and perspective to translate survey data into insights that:
1) Identify key drivers of CAHPS and zero in on the specific actions to improve CAHPS performance;
2) Elicit immediate opportunities for improvement – driving patient satisfaction and CAHPS scores higher without increasing costs;
3) Define the best healthcare experience and provide detailed measures of performance against that benchmark; and
4) Isolate the factors that drive patient loyalty creating insight into how to positively influence word of mouth activity.
Xperience: Helping you deliver the Best Healthcare Experience™
Address: P.O. Box 1943
Spartanburg, South Carolina 29304
301 Railroad Street
Phone : +1 888-573-2604
Creating The Best Healthcare Experience™
Overview: The Best Healthcare Experience™
New Xperience BHE™Dashboard